Service Cancellation Policy
A client may choose not to participate or withdraw from any Creator of All service. Client payments for all services provided up to the date of termination is required. Please note consultation and coaching is an advisory service, therefore we cannot guarantee or warranty that you will achieve a specific result. We do not issue refunds in the event you do not like or do not use the advice provided.
All fees are paid in advance of services.
- Sessions cannot be canceled for refunds, only rescheduled.To reschedule, call no later than 48 hours prior to your appointment,with the exception of a Monday session. If you need to reschedule a Monday session, it must be done before noon on the Wednesday before your Monday appointment.
Late or Missed Appointments
Late or missed appointments will result in a forfeiture of the full fee for the scheduled and missed time. We do not take late or missed appointments lightly. When an appointment is missed, you are not the only one affected. While we wait for your call, it becomes a missed opportunity for someone else who is in pain and needs our time and services.
Limits of Confidentiality
We will not share verbal information and written records about a client with another party without the written consent of the client or court order.
Please note the following exceptions to confidentiality:
Duty to Warn and Protect
When a client discloses intentions or a plan to harm another person, the consultant/coach is ethically required to warn the intended victim and report this information to legal authorities. In cases in which the client discloses or implies a plan for suicide, the consultant/coach is required to notify legal authorities and make reasonable attempts to notify the family of the client.
Abuse of Children and Vulnerable Adults
If a client states or suggests that he or she is abusing a child (or vulnerable adult) or has recently abused a child (or vulnerable adult), or a child (or vulnerable adult) is in danger of abuse, the consultant/coach will report this information to the appropriate social service and/or legal authorities.
Please note we are required by law to testify and/or comply with court orders. If a court order is received, we may be required by law to turn over documents to the court or to testify about contents of our sessions with our client.
No-Show and Appointment Cancellation Policy
Late Arrival – All appointments are subject to a 10-minute late policy, as sessions cannot begin after 10 minutes into the scheduled time. If you have not arrived within 10 minutes of your scheduled time, your session will need to be rescheduled. Because the time slot is allotted to one client at a time, we are unable to refund or apply a fee paid for a missed or rescheduled session to a future session. In the event the consultant/coach is the one unable to make a session, a full refund for the session will either be refunded or applied to a future session.
Appointment Rescheduling – If you are unable to attend your scheduled appointment, you will need to notify us of the cancellation by email or by phone at least 24 hours prior to your session. Emergency cancellations will be handled on a case-by-case basis.